Infrastructure Solutions Specialist

Infrastructure Solutions Specialist St Ives, Cambridgeshire Monday- Friday 8:00am – 5:00pm (1 Hour for lunch) – Office based role with 75% travelling to clients sites. £50,000 - £55,000 Benefits: 25 days holiday + 8 bank holidays, 24/7 free access to courses on Udemy for business, 5% & 5% pension, 4x death in service, store discounts, cycle to work scheme, EV scheme (after 2 years’ service), referral programme, free onsite parking, branded uniform, pool cars used to travel to clients premises. Due to growth, our client based in St Ives is seeking an experienced Infrastructure specialist to join their team. You will act as technical lead for clients and your role will involve designing technical solutions, delivering client projects and fulfilling service requests. In return you will join a friendly team working for a reputable company offering future progression. Who are we? We are Busy Bee Recruitment, an awarding-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our wonderful client base. Duties to Include: * Provide prompt, accurate and consistent communication to colleagues and clients. * Learn and understand every intricate detail of a client or collection of clients’ systems and infrastructures and update and maintain client documentation. * Document and assess current systems and infrastructure. * Investigate, diagnose and resolve technical incidents, escalating to the team for collaboration as appropriate. * Guide and support 1st, 2nd and 3rd Line service desk Analysts as well as Field Service Technicians- mentor and coach to enhance skills and abilities. * Liaise with 3rd party support for ticket resolution as appropriate. * Work with the sales team to advise on and propose improvements to client infrastructure/systems. * Travel to and from client sites across the UK (some overnight stays possible), leading the technical, installation, implementation and delivery of projects. What we are looking for: * A relevant IT Qualification. * Ideally experience of working within a MSP environment. * Previous infrastructure Engineer experience * Working knowledge and experience of Window Server, Windows Desktop, Microsoft Exchange, Remote Desktop service and Active Directory. * A strong understanding of IT Networking principles. * Previous experience in managing various firewall technologies. * Experience in Cloud technologies. * Microsoft 365 knowledge and experience. So, are you ready for your next job? Hit on the apply button today If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy