Product Support Engineer – electro mechanical

Product Support Technician – Agricultural equipment or electro mechanical Hours: 40 weekly (8:00 – 17:00 / Monday – Friday) Salary: Up to £38,000 DOE + Sick pay Holidays: 31 + bank holidays Location: Wickhambrook, Suffolk The exciting role available is for a Product Support Technician in the Aftersales Team. This role is working directly for the manufacturer at Head Office developing support material, training Distributor and Dealer Service Staff, giving phone support diagnosing and fixing an issue with a machine and supporting at local, national, and international shows and exhibitions. The team work cohesively from an open plan office to gain the best contact between departments to encourage great teamwork and development. Full product, systems and process training will be given on the job to the successful candidate. The role provides a unique blend of Customer Care and active participation in a thriving and innovative manufacturing company. No two days are ever the same in this dynamic office, factory, and farming environment. The successful candidate will ideally have an Engineering and technical knowledge background, have an understanding of Agriculture, and have strong computer skills, have strong communication skills, being able to present to small groups will be essential. You will be an active and enthusiastic person with attention to detail and the ability to work under pressure. You will be able to build rapport with customers by understanding their requirements and establishing suitable solutions that work for both parties. You will be a self-starter with a positive mindset and a can-do attitude, you will be able to continue to learn and pass that information on to others. You will be able to work individually or as part of a team depending on the circumstances as well as be goal driven. The role requires you to be able to communicate with other departments to feedback information for product, and production, development with a continuously improving mindset. Skills: * Engineering technical knowledge and experience. * General agricultural knowledge and knowledge & experience with electrics, hydraulics & mechanics would be advantageous. * Proficient in English (written / spoken). * Proficient in MS Office. * Excellent communication skills