Customer Experience Advisor (Hybrid)

Customer Experience Advisor (Hybrid) £23,400 Perm #INDCB Location: Skipton Hours: FT 37.5hrs The Company Are you passionate about Customer Service? Major Recruitment have teamed up with a leading provider of financial technology solutions tailored to meet the unique needs of businesses in the digital age. With a focus on innovation, security, and efficiency, we empower organizations to optimize their financial operations and drive growth. The Role * Develop a thorough understanding of the company's financial products, services, policies, and procedures. * Handle incoming calls from customers regarding various financial inquiries, including account balances, transaction histories, and account management. * Assist customers in resolving issues related to account access, transaction disputes, and other banking concerns, ensuring timely and effective resolution. * Build rapport and establish trust with customers who may feel vulnerable or apprehensive about traditional banking channels. * Educate customers on available banking products and services tailored to their individual needs, promoting financial stability and empowerment. * Maintain accurate and detailed records of customer interactions, inquiries, and resolutions in the system. The Candidate * Ability to empathize with vulnerable individuals and understand their unique needs and concerns. * Demonstrated compassion and sensitivity when interacting with customers facing challenging circumstances. * Ability to provide reassurance and support through attentive listening and acknowledgment. * Awareness of and respect for cultural differences, recognizing that customers may come from diverse backgrounds and have varying needs and preferences. * Commitment to maintaining confidentiality and safeguarding sensitive information shared by customers