Customer Account Manager

Customer Account Manager Monday - Friday £27,000 - £32,000 DOE Birmingham The Role: As a Customer Account Manager within an aerospace company, your role is crucial in managing relationships with key clients, ensuring satisfaction, and facilitating the smooth execution of contracts and projects. What will you be doing? * Contract Management for dedicated products/customers. * Annual contract uplifts / Fixed price agreements /FNF Clause. * Single point of contact for customer communications and escalation (calls/emails etc.) * Quote holds. * Customer calls and visits * Generation of internal and external customer metrics * Collate background information for customer discount requests and obtain approval via the approval list. * Coordination of units through gates 0 to 5, including pool units. * Coordination of CSR activities in conjunction with the Commercial Manager and Operations * New Customer Communications and RFQ * Awareness of pool levels * Margin and productivity What will you bring to the party? * Demonstrable working knowledge of the SAP system * Account Management within a broadly similar industry to Aerospace * Demonstrable presentation skills * Substantial negotiation skills * Substantial experience in MS Office, particularly excel What Happens Next? On applying for this job, you consent to SJR Partners holding your details on file to be able to contact you about your job search, for full details of our GDPR policy, please refer to our website. Our ongoing aim is to contact everyone either way within 24 hours on the assumption that your credentials fit the requirements for the role