Maintenance Controller

Maintenance Controller Location: Norwich Pay Rate: £30,000 per annum Mon-Fri 8am to 5pm Employee Benefits * Increased holiday entitlement with length of service. * Long service awards. * Recruitment incentive awards. * Healthcare scheme. * Cycle to work scheme. Working Hours * 42.5 Basic Weekly Hours. * Monday to Friday. Job Summary There is a vacancy for a Maintenance Controller to work as part of the Customer Service Centre team with responsibility for providing a customer focused service controlling maintenance on a range of LGV/HGV vehicles and Trailers on varying Customer contracts. The role is based in Norwich Main Duties and Responsibilities * Working as part of a team the post-holder will need to work alongside colleagues of differing abilities sharing their experience and knowledge to provide customers with a high level of service delivery. * To ensure that all incoming calls are answered as soon as is reasonably possible and in line with the service centre terms of service. * To select suitably qualified and equipped suppliers to effect service and repairs, ensuring that the most cost-effective option is used as a first choice. * To co-ordinate all breakdown and call handling incidents in line with any pre-determined customer SLAs and special procedures. * To ensure that all incidents are progress-chased through to completion, keeping the customer always informed. * To maintain individual incident records, noting all updates on R2C. * To control the maintenance, breakdown, and accident incidents on a varied range of equipment and contracts, which are operated by both internal and external. * Liaise with Maintenance Control Manager / Fleet Engineers / Contract Managers / Customer on all servicing and MOT requirements ensuring all services & MOT are planned and completed in-line with specific customer and manufacture requirements. * To ensure all maintenance record are kept up to date through our supplier portal. * Ensure all procedures are adhered to and report all incidents of non-compliance. * To cover out of operating hours support for customer breakdowns leasing with both the customer and supplier to ensure all incident are progressed through to completion. * To ensure that the workplace maintains a tidy and professional image. Other duties: * Booking in HGV vehicles for service and general maintenance * Face-to-face trade counter reception * Answering all incoming calls * Raising job cards for technicians to carry out works. * Liaising with the workshop manager to fit in emergency works. * Processing break-down calls and ensuring works are prioritised * Using various in-house software packages including AS400 to process everyday logs, calls, technician reports, and closing jobs on completion. * Distributing and arranging courtesy vehicles Please apply with your CV via the apply button