HR Business Support Advisor

Role: HR Business Support Adviser Job Type: Permanent Location: Peterborough, United Kingdom Ready to utilise your expertise in HR Administration, transactions, and policy? Are you passionate about providing support in human resources functions, contributing to a positive work environment? Make a meaningful impact as an HR Business Support Adviser! Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership. * Be part of an exciting team where you will be challenged every day. * Work closely with the range of teams within the business to bring products to life. * Unlock the full potential of data resources to drive organisational growth, innovation, and competitive advantage. The Role: As an HR Business Support Adviser, you will ensure that all HR administration transactions are processed within agreed timeframes and to contractual quality standards. This role is a complex and challenging one, as it involves high volume quick turnaround, transactions, policy and system knowledge, case management and call handling. Key Responsibilities: * Support the HR Direct telephone function through responding to calls received from employees and 3rd parties. * As part of the administration of HR transactions, assist with the payroll feeds according to monthly schedules and ensure the integrity of payroll information and inputs. * Achieve agreed Key Performance Indicator’s through maximising performance and providing excellent customer service. * Support internal or strategic projects and “ad-hoc” tasks. * Provide administrative services in respect of Senior Management Function activity including annual fit and proper checks in accordance with contractual agreements. Your Profile: Key skills/knowledge/experience: * Knowledge of MS Excel. * Knowledge of MS Word & MS Powerpoint. * Experience with telephony applications. * Knowledge of SAP – Desirable not essential. * Knowledge of Visio – Desirable not essential. * Experience with process documentation. Good to have: * Customer Service skills including written communication – letters, emails etc. * Call handling experience. * Experience of handling a wide range of diverse, sensitive and confidential activities within a customer facing environment. * An understanding of National insurance and tax legislation. * An understanding of Statutory Sickness and Maternity pay. * An understanding of manual payroll calculations. * An understanding of FCA requirements in respect of Senior Managers. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature paid holiday entitlement, pension contribution, private healthcare including dental & optical coverage, life assurance and income protection, laptop and phone, cycle-to-work scheme, exclusive discounts on gym memberships, discounted rates on car leasing options, staff discounts within the larger Tata network, and access to extensive training resources. Diversity, Inclusion & Wellbeing At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception’. You’ll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion and social activities include LGBTQ+ and mental health networks, as well as health and wellness initiatives and sports events (we even sponsor the London Marathon). We are open to all and treat applications equally, regardless of ethnicity, disability, gender, age, sexual orientation, or beliefs. If you are an applicant who needs an accommodation due to a disability to complete an employment application, or during any phase of the hiring process, please contact us with the subject line: “Disability Accommodation Request”. Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion. Join us and do more of what matters. Apply online now