Account Manager

Building a sustainable tomorrow BAM FM is recruiting an Account Manager to join our team based out of our offices in Solihull. The Account Manager will manage, develop and ensure cohesion of a large service delivery team based across the 13 sites within the Midlands region. You will-be responsible for the management and co-ordination of all FM services required by the contract which predominantly includes M&E services, building fabric, caretaker duties and cleaning. The role also requires the management of third-party subcontractors. In addition to an attractive salary we offer a significant benefits package including an electric car or car allowance, contributory pension, BUPA, life assurance, 25 days holiday (plus bank holidays), gym subsidy, BAM social club membership and many more exciting benefits. Your mission • Taking full profit and loss accountability for the contract. • The effective and efficient use of all resources allocated to the management of the contracted service delivery requirements. • Assist in the identification of employee learning and development needs to meet Company objectives. • Ensure the management of the services is carried out in accordance with contract specification. • Good commercial, management, and industry practices. • Quality, environmental, safety and health management systems requirements. • Appropriate statutory and other legislative requirements including applicable standards and codes of practice. • BAM FM polices. • Management of M&E sub-contractors on site. • Arrange and control reactive maintenance and repair works. • Ensure that all facilities and services are made available within the requirements of the contract specifications. • Ensure all services are operated in the most economical and efficient manner. • Instigate and monitor BAM FM Health and Safety Procedures. • Ensure safe working practices are adhered to by contractors. • Keep up to date records in accordance with legislative and BAM FM requirements. • Co-ordinate activities where multiple trades are involved, including “permit to work”. • Liaison with Clients Representatives at all levels. • Preparing concise monthly reports for the client. • Participate on the site “on call rota”. Who are we looking for? • Must be a time served Mechanical or Electrically trained individual. • Educated with appropriate vocational qualifications in mechanical or electrical HNC level and experienced in assessing the operation and maintenance duties within a large facility. • Service management experience relevant to a working environment within the facilities management industry. • Good leadership attributes complimented with the ability to communicate, organise, motivate, manage and develop staff. • Suitable work experience of delivering a diverse portfolio of services utilising a combination of directly employed personnel and subcontracted service providers in a quality-focussed, environment subject to KPI performance monitoring procedures. • Experience of hard and soft service delivery. • Experience of managing large teams. • Membership of an appropriate professional body is desirable. • Strong IT user skills in Word, Excel, PowerPoint, Computerised Maintenance Management Systems (CMMS) and Finance package software. • You may be required to undertake an enhanced DBS check. • Full United Kingdom Driving Licence. Your work environment People are at the heart of what we do at BAM. We recognise that creating a diverse and inclusive environment that nurtures our employees and encourages them to bring their best and whole self to work is crucial. We’re on an exciting journey to get us there by recruiting the very best talent to join us regardless of race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics. Be you! Join us today, so we can achieve amazing things together and build a sustainable tomorrow. Who are we? The art of building is about building for communities; it’s about building for life. Where others stop, we go further, leading the way towards a sustainable tomorrow for us and future generations. As an industry leader, we raise the bar. Our values: sustainable, inclusive, collaborative, reliable and ownership, enable us to achieve our ambitions. Today, tomorrow and every day. Our recruitment process, what you need to know? BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel you may need any reasonable adjustments, do not hesitate to speak with one of our team, and we will do our best to support you