Claims Administrator

Company Description Following years of accelerated growth Culina Group is now a £2.2billion+ turnover business, employing over 22,000 staff, with a fleet of more than 5,000 vehicles. Culina Group operates from over 100+ depots across the UK and Ireland, serving more than 1,000 clients over its framework of chilled, ambient, contract packaging solutions and fresh and baked goods. Company Overview CML (Part of the Culina Group) provides integrated supply chain services and expertise for food and drink products that require strict refrigerated temperatures to the discount retailers. At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired! Shift Pattern: Monday – Friday 08:00 - 16:30 Salary:£23,000 Per Annum Job Description We are currently seeking a Claims Administrator to join our Customer Service team at our Telford site.  As Claims Administrator you will be providing administrative support on claims and platform, including, but not limited to, various aspects of reporting, responding to email queries & creation of meeting notes. Job responsibilities of Claims Administrator include: Assist in maintaining claims log, which provides a summary to all relevant departments showing claims received and status of these Assist to fully investigate any received and potential claims, and make recommendations for acceptance/rejection. Throughout the course of the investigations, identify the root cause issues and help to report on this to assist with driving improvement throughout the business Liaise with customers over claims received and update them on the status of these Liaise with insurers over claims received where applicable Compile and issue KPI reports & any other daily reports required, to Aldi and Lidl Assist with seasonal planning Produce statistics for internal reviews Assist with meeting preparation and note taking Liaise with retailer regions and head offices on PI checks and claims and follow these through to conclusion Any other tasks deemed appropriate in support of the overall business, as requested by your direct line manager and their senior Qualifications As a Claims Administrator you will possess the following skill, experiences and qualifications: IT skills. Confident with Outlook, Excel and CCTV systems. Familiarisation of warehouse management systems and software is desirable. Desirable knowledge of a logistics and warehousing business. Desirable some commercial understanding of contract agreements. Additional Information As part of our drive to make CML a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives. Our People are the driving force behind our success, which is why we offer a wide range of benefits which include: Annual Leave – Competitive holiday entitlement  Pension scheme – we want colleagues to enjoy a comfortable retirements so we offer a great contribution of 4% employee and 4% employer Life Assurance -  x 2 your annual salary. Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards. Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings!If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam