IT Support Engineer - 1st & 2nd Line

IT Support Engineer Wimbledon £35,000 - £38,000 Permanent Full Time Office based Mon-Fri 8.30- 5.30 Benefits Social events Pensions - immediate auto enrollment. Company pays 3%, employee can pay anything 3% and above. Childcare vouchers Cycle to work scheme - they have a shower onsite. Healthcare - not funded but they all get a discount. Holidays - 20 days plus if employed at Xmas, 3 additional days plus bank hols Our Prestigious Client is looking for an IT Support Engineer who can provide comprehensive 1st and 2nd line IT support services, covering the installation, configuration and support of IT systems. To undertake the investigation and resolution of problems in a timely manner, maintaining a high degree of customer service and ensuring that good IT service management disciplines and documentation processes are maintained. Key Responsibilities of the IT Support Engineer: * Provide 1st and 2nd Line technical support and maintenance for IT desktop environment including PCs, laptops, telephones and printers, voicemail, e-mail and audio-visuals * Maintain a high degree of customer service for all support queries and adhere to IT service management principles * Record, prioritise, track and monitor calls within the problem management database to the point of closure or, where necessary, escalate to the IT Manager or appropriate external technical support or third-party vendor * Mixture of desk side, remote and ‘the bar’ support sessions * Take appropriate action to reduce repeat incidents including identification of repeated service issues, managing technical resolution, delivering training and familiarisation. IT Infrastructure and Telecoms Maintenance and Development * Maintain and monitor IT security across the network: * Sonic Wall firewall and VPN awareness * Endpoint Anti-virus – Sophos Central * Messaging Controls and Filtering – Mimecast * Compliance and End Point Management through Azure * Maintain physical security - security alarms / door entry controls * Administration of VOIP & Mobile phone systems – Teams Telephony / Avaya IP Office * Assist in the development and maintenance of systems documentation, providing build notes, system configurations, process documentation self-help guides and a support Knowledge Base * Maintain and update Asset Registers and / logs on changes to key systems Network Administration * User account creation and device setup – joiner / leaver / changes / passwords etc. * Perform all aspects of Microsoft Windows AD Server and Azure administration. * Awareness of the IT Disaster Recovery plan Experience Office 365 / Azure AD / Entra Admin Intune Administration / MFA controls System Builds (Laptop/Workstation/Autopilot) Microsoft Operating Systems (Windows 10 and 11) and relevant application systems Office 365 Suite / OneDrive / SharePoint Sophos Central Antivirus controls Mimecast Email Security controls Video Conferencing - MS Teams and Zoom Android Mobile setup and management Mobile MDM device management IP based telephony systems Asset Register management Solid Networking, TCP/IP & VPN principles Strong Cyber Security awareness Disclaimer: Due to the high amount of interest that we receive for each of our roles, unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants within 14 days then unfortunately you have not been shortlisted for this role