Operations Manager

Are you based in the Norwich/Wroxham area? Do you have a passion for working with people? Jewson Wroxham, a leading building materials distributor, is on the hunt for an Operations Manager who's as passionate about great service as we are. We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 33 days of holiday (inclusive of bank holidays). Hours: 7.30am-5.00pm Monday to Friday and every other Saturday morning 8am-12pm Location: Stalham Rd, Hoveton, Norwich NR12 8DU Key Responsibilities Be a direct support to the management team in branch with the day to day running of the branch Perform a range of operational administrative duties including but not limited to: purchase orders, back-office functions, stock controls, health & safety compliance, transport compliance, supplier management, banking Get to know our product lines so you can offer advice and help to customers, making the most of all customer interactions in line with our Jewson Values Managing stock levels in line with the client's needs, monitoring and ordering stock as required from suppliers Building strong, effective relationships with our clients and suppliers Dealing with lapsed accounts and generating sales with new and existing customers Answer customer queries both face to face at the trade counter and via the phone Respond promptly to any account queries, intercompany queries, and supplier invoice queries Support in other areas of the branch as and when needed What's in it for you? A competitive salary and benefits package, plus generous staff discounts A supportive team environment where your contributions are recognised and valued Opportunities to grow your skills and career within our organisation Flexible working arrangements to help you balance work and life Required Skills and Experience Experience working in a builder's merchant or within the construction industry would be ideal Experience in customer service and account management The ability to create and maintain successful client relationships The capability to make strong decisions, and demonstrate that you are a real problem solver IT Literate and admin experienced About us At Jewson, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well. If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today