Complaints Administrator

We have a current opportunity for a Customer Resolutions Officer on a permanent basis. The position will be based in

Join Our Client's Team as a Complaints Officer

Are you passionate about ensuring exceptional customer experiences and resolving issues effectively? We are seeking a dedicated Complaints Officer to join our client's dynamic team!

Role Overview: As a Complaints Officer, you will play a pivotal role in managing and resolving customer complaints. Receiving and documenting customer complaints in a timely manner.

• Investigating complaints thoroughly and gathering the necessary information.
• Liaising with relevant departments to address customer concerns and find appropriate solutions.
• Implementing measures to prevent recurrence of complaints and improve overall customer satisfaction.
• You will prepare evidence, submit regular reports and deal with information relating to Subject Access Requests.

Requirements:

• Previous experience in complaint handling role preferred.
• Strong communication skills, both verbal and written.
• Excellent problem-solving abilities and attention to detail.
• Ability to work independently and collaboratively within a team.

Why Join Us:

• Competitive salary and benefits package.
• Ongoing training and development opportunities to enhance your skills