Role: Complaints Manager
Term: Permanent
Salary: Up to 55,000 DOE + bonus + benefits
Hours: 35 hours per week Mon-Fri
Location: Nottingham hybrid 2 days office 3 days at home
This is a fantastic opportunity for an experienced Complaints Manager to join a growing business. This role sits within Customer Service function and is key to driving high standards of complaint handling. You'll be working with the complaints management team to ensure your team of customer-focused experts are empowered to work with customers. Working closely with the operational teams, identifying trends and themes and sharing recommendations based on root cause analysis, will be crucial to the success of this role. Knowledge of FCA/FOS regulations is essential.
Role details for the Complaints Manager:
Are you:
Passionate about complaint handling as Complaints Manager and turning negative customer experiences into positive outcomes. You're able to use data to provide recommendations and drive decision making as well as being able to translate a vision and strategy into actionable goals. Do you have experience of managing relationships with external referral channels. With a proven track record of supporting reduction in complaints at the back of process improvements & call handling.
Please follow the link to apply for this Complaints Manager role based in Nottingham.
Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.