Safe House Advocate Support Worker

Safe House Advocate Support Worker Service: Modern Slavery Response Service Reporting to: Team Manager Salary: £12.03 Location: Hackney Contract: Temp ongoing Hours -: 8 - 4 / 9 - 5 / 10 – 6 OVERVIEW Our client is the largest provider of support to potential victims of trafficking in the UK. It is a dynamic service celebrating innovation and high engagement from service users. Safe House Advocates provide a high-quality emotional and practical frontline support to residents who may have experienced trafficking and modern slavery, including sexual and criminal exploitation, domestic servitude, and other forms of exploitation. Residents may have moved to a safe house to escape a danger area or a perpetrator, and we work to ensure that they feel safe and protected in the service. KEY RESPONSIBILITIES * Hold a caseload of residents who are recognised as potential victims of trafficking within the National Referral Mechanism * Advocate on behalf of residents to ensure access to ECAT* rights and help them navigate through the NRM* * Identify and assess any risks and put in place appropriate safeguarding measures in response to these risks. * Report incidents within strict timeframes and liaise with emergency services where appropriate. * Professionally deal with urgent requests and unpredicted issues * Hold regular key work sessions with residents, recording all interactions on case management system * Have a good grasp of public and private services available to residents with no recourse to public funds as well as those who do have recourse. Confidently liaising with these services when needed. * Write official letters on behalf of service users to the Home Office, or other partner agencies * Attendance at team meetings, supervisions with your line manager, clinical supervision and mandatory training sessions * Behave in line with our values and policy and procedures PERSON SPECIFICATION · Creative and engaging approach to advocacy * Knowledge and understanding of safeguarding issues and ability to address them appropriately * Experience of supported accommodation and housing management * Excellent written and verbal communication skills * Ability to cope with stressful situations and professionally deal with emergencies * Ability to work independently, managing schedules and deadlines while also able to prioritise urgent matters * Proficient in using a computer and working on a database * Proficient in using Microsoft Teams, Excel, PPW and Word * Capacity to handle emotional and sometimes stressful work * Confidence in liaising with other organizations and professionals * Knowledge of GDPR principles * Ability to maintain professional boundaries and manage service user expectation