Service Administrator/Scheduler

Reporting to: Assistant Service Manager
Salary/Hourly rate: GBP23,400 per annum
Contract: Permanent
Location: Invergordon
Hours: 37.5 hours per week
Closing date: Friday 19th April 2024

Benefits of working for HHC:

Competitive Salaries
Access to Early Pay (a system that allows you to draw down your salary in advance of the monthly pay date)
Paid Training delivered at our Adult Social Care Academy
SVQ opportunities within our own SQA centre
6.2 Weeks Holidays (Pro-rata)
Share allocation and profit share bonus (subject to qualifying period)
Free Uniforms and PPE (where required)
Contributory Pension Scheme
Usage of Care Planner.
Access to an Employee Assistance scheme
The ability to join the Blue Light Card scheme

Highland Home Carers are looking for a Service Administrator/Scheduler to work as part of a busy team based in our Invergordon Office, ensuring that people we support in the community receive the agreed levels of service.

The ideal candidate will have:

Proven work experience as a Service Administrator/Scheduler, with experience of working effectively as part of a busy team using in-house databases for scheduling and rostering.
A professional approach in dealing with people who receive our services, their families and other healthcare professionals.
Experience of working in a fast-paced environment whilst maintaining a high attention to detail, respecting confidentiality at all times.
Excellent phone, email and in-person communication skills working with a range of different people/professionals.

Previous experience of working in the Social Care sector would be advantageous, but not essential.

Job Purpose

To work as part of a team ensuring that people receive the agreed level of services at the times designated on a daily/weekly basis as directed by the Service Manager.

Main Duties
Work with other members of the Operations team to ensure high quality service provision
Compiling rotas for care/support workers
Ensure all care/support visits are covered in conjunction with line manager on a daily basis.
Inform people who use our services and relevant others about changes to scheduled arrangements
Advise Care/Support Workers of all changes to regular care packages.
To work as part of a duty rota, being the duty person on designated days to be the first point of contact
Provide Administrative support to Practice Support Technicians in the completion and maintenance of support planning documentation.
Maintain the Company IT database and paper-based systems as required
Comply with procedures for reporting and record keeping, including the secure maintenance of databases.
Updating and maintaining systems to ensure accurate recording of Financial Information.
To ensure that confidentiality is maintained at all times.
A willingness to cover for other administrative team members and occasional work outside normal working hours
Any other reasonable duties as required by the Service Manager

Previous applicants within the last 6 months need not apply.

Please note closing date is Midday on Friday 19th April 2024.