Customer Service Advisor

Company description:

Join a rapidly growing collaborative of disruptive technology companies working together to build a brilliant software and payments business.

Since our inception in 2018, we've acquired software and services companies at a rate of more than one a month, so as a ClearCourse employee you'll benefit from the feel of a pioneering start-up environment, with the opportunity to work with significant assets during an exciting phase of our evolution.

Our software products service clients in the Membership Services, Business Services, Events & Leisure, Retail and Payments Solutions industries. Our solutions help organisations become more efficient, effective and profitable, and achieve their goals by providing them with technology platforms that integrate seamlessly with the most popular CRM, event management and marketing automation platforms.

Job description:

Are you looking for a Customer Service role without having to be on the phone the whole time?

Do you fancy a role in which you don't have to be at your desk all the time?

In this case, theFulfilment and Customer Support Assistant role that we have open would be the chance for you to make that dream come true.

You'll be working for Giftpro, part of ClearCourse. Giftpro sells gift vouchers, event tickets, and products, it's a powerful eCommerce platform for hospitality businesses. Having said that, your role would be to pick up and pack gifts in the morning (that would be 75% of the job) and then deal with customer queries in the afternoon.

When we are seeking new ClearCoursers to join our team, we are focused on their energy, expertise, and empathy. And, if you're ticking those boxes, then we'd love to welcome you.

Here is a list of benefits you will have access to:

• Life Assurance and private medical cover with a cash plan
• Group Income Protection and enhanced Company Pension
• Enhanced maternity, paternity and adoption pay
• Generous training budgets and reimbursement for professional memberships
• Hybrid-working model with 25 days annual leave
• Day off on your birthday
• 24/7 employee assistance program including Peppy Health App
• Bike to Work Scheme
• Generous Recruitment referral scheme
• Additional flexible benefits with the Perkbox platform, providing discounts and freebies from major retailers

A typical day would be to:

• Set up and run multiple voucher print runs each day
• Carry out the packing process of each postal order in a timely manner
• Franking of the daily post and running the end-of-day processes
• Responsible for ensuring all postal orders are dispatched on time and correctly
• Assist with the restocking of stationery and customer merchandise
• Assist with receiving, unpacking, and storing deliveries of stock
• Complete monthly stocktakes accurately and efficiently
• Maintain a high level of customer service, understanding the impact issues have on customers and our business, then managing appropriately
• Support customers with their queries in relation to our products in a timely and professional manner
• Prioritise, organize and shift focus to get the job done
• To learn and understand the operating systems/software that the company's products run on
• Look to upsell other ClearCourse products and services at every appropriate opportunity.
• Work with our customers to create gift voucher websites

To succeed, you'll have previous experience in a customer service role. You can think on your feet, you're a quick learner, and can multitask. You are very organized and work methodically. Most importantly, you enjoy working on your own at a fast pace.

This is an office-based role working 37.5 hours per week and you'll be based at our Lymington office Monday to Friday 9 am to 5:30 pm.

I appreciate that your CV may not be up to date, so just send whatever you have and apply now to further your career with us.