eBay Administrator

The eBay administrator has the responsibility and ownership of the eBay store on a day to day basis ensuring orders are placed and customer queries are answered in a timely manner to maintain top seller status, whilst supporting the Senior Merchandising and Pricing Manager with the overall performance and success of the store. This is a varied role which requires close work with the Stock Control, Merchandising, Category and Digital teams. This role requires an inquisitive nature, attention to detail as well as a passion for customer service. About the accountabilities: Order processing through eBay and in the Ironmongery SAP B1 system. Manage customer complaints and queries ensuring a resolution within the 48-hour SLA. Approve and manage customer returns and replacements. List and delist products on the eBay site as required based on commercial performance. Work together with the team manager to review and amend the promoted listing setup to maximise the return on promotional investment. Continuously optimise listings ensuring all relevant information is present and up to date. Assist the team manager in reviewing the sales performance of the eBay channel providing weekly sales reporting. Monitor the eBay account and functionality highlighting any concerns or potential areas of improvement or opportunity for areas including but not limited to; Listings Feedback Payments Returns Seller level Deliveries & transaction defect rate About you: Well organised individual with a flexible approach to work Self-motivated and enthusiastic, capable of prioritising multiple tasks Ability to work on own initiative Effective team worker, proactive and adaptive to change Computer literate with practical experience of Word, Outlook, and Excel Knowledge of SAP advantageous but not essential Excellent communication skills: verbal/written Strong attention to detail & able to identify solutions Previous eBay / marketplace experience desirable but not essential