Service Advisor

Vanta Staffing High Wycombe are searching for a Service Advisor for a prestige garage in the High Wycombe area. You must have a full UK driving licence, held for at least 2 years. Experience is desirable but not essential as service knowledge and on the job training is offered. Monday - Friday (occasional Saturday required 8am - 1pm, max 4 per year) 8am - 5.30pm GBP25,000 - GBP26,000 Holiday allowance to increase after 3 years service. The key skills required of the Service Advisor are: · Excellent Communication skills with customers and other colleagues. · A friendly, patient and reassuring manner. · Have good organisational skills and be capable of multi-tasking. · Excellent administrations skills with a high attention to detail. · Ability to work on own initiative but also as a respectful team player. · Computer literate including use of Microsoft Office. · Be reliable. The responsibilities of the Service Advisor are: · Building and maintaining strong relationships with customers, ensuring every customer is greeted in a welcoming and friendly manner. · Answering incoming calls and online bookings and scheduling service, repair and MOT appointments as required. · Paying careful attention to symptoms and what work/services will be needed both at point of booking and when vehicles arrive for work. · Dealing with courtesy car bookings. · Supporting the Service Manager in the planning and scheduling of work to workshop technicians, including preparing workflow plans for future work. · Calling/emailing part suppliers and ordering parts as required. · Ensuring customers are kept well informed of progress with their vehicle, keeping the trust and confidence whilst their vehicle is with us. · Supporting the Service Manager in tracking jobs in progress through the workshops including strong communication with technicians and customers. · Preparing invoices, finalising preparations to the customer car after work is complete including ensuring the car has been washed and sanitised. · Supporting the use of CRM systems to drive new business and ensure existing customers continue to have up to date communication. · Helping to ensure stock levels are accurate. · Other duties as and when is required within the service reception and showroom