Service Administrator

Service Administrator - Permanent - Beeston - £25000 plus bonus £30000 OTE SERVICE ADVISOR – Beeston – NOTTINGHAM Are you a customer service advisor, with at least 1 years experience in a busy environment? Are you looking for the next steps in your career with a forward-thinking franchise organisation? My client has a great opportunity for a service advisor to join our team at our busy Nottingham office. About the role Their Service Advisors are responsible for delivering and sustaining a fantastic experience for all their service and vehicle repair customers. They are looking for an articulate, warm communicator who can give our customers the star treatment – whether it’s first thing on a manic Monday or last thing on a Friday afternoon. This customer-facing role will be a great fit for someone who is already working in a customer service position at a vehicle service centre, and genuinely enjoys exceeding expectations and creating positive outcomes. Day-to-day duties * Handling all customer requirements for service and vehicle repairs in an efficient and professional manner. * Booking customers in for service and warranty work * Liaising with the workshop to progress work through the system. * Letting customers know of any faults or repairs found on their vehicle and providing them with clear and accurate solutions. * Maintaining customer records such as vehicle details and service histories accurately and efficiently. * Maintaining knowledge of aftersales products and services, upselling where appropriate. Essential skills * A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner. * Demonstrable computer literacy and knowledge of IT systems and applications. * The ability to multi-task and be highly adaptable within a busy environment. * Strong communication and influencing skills, with the ability and desire to explain complex information accurately and concisely to help our customers. * Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop. * Ability to prioritise your workload. * Good core administration skills to accurately capture customer details to the required standards * Exceed customers expectation and achieve high customer satisfaction scores when customers receive manufacturers surveys. Working hours: * Monday to Friday 08:30-17:30, 1 in 2 Saturdays 08:00 – 12:30. Salary £25000 plus commission and monthly bonus – OTE £30000 Benefits: * On-site parking * 24 days holiday * Death in service policy * Great team ethos * Company pension * Staff Discounts Supplemental pay types: * Bonus scheme * Commission pay