Administrator

Russell Taylor Group are currently recruiting on behalf of our client, for an Administrator to join their company on a full-time, permanent basis in Essex. My client specialises in planned maintenance on decent homes schemes. As a Repairs Administrator you will be a member of the team to provide administrative support to internal and external customers.

Key tasks and responsibilities:
Receive, process and raise a range of repairs requests from customers, staff, external stakeholders and other outside agencies by a variety of means including but not limited to email, telephone, web chat, letter and face to face
Administer CRM, Northgate, and other databases in use by the organisation and our own inhouse system.
To be proactive in ensuring urgent matters are brought to the attention of the relevant Officers.
Assist and support the repairs advisors and voids administrators during busy times as required.
Prepare and send quotations to client
Answering telephone calls from clients and helping with any job queries and enquiries and maintain good customer relations
Process extension of time requests as required.
Establish and maintain effective systems for filing, record keeping, compile statistics, and reports for the service.
Administer customer enquiries, providing guidance and taking action.
Maintain systems and ensure suitable responses for correspondence
Project a positive image of company by providing an excellent level of customer service to all customers, including managing complaints.

Experience :
Understanding of maintenance service delivery
Logging databases
An understanding of the construction industry
Experience of writing letters and reports, ability to initiate change and to identify improvements by evaluating options, negotiation and implementing changes
Ability to train other on software and systems used to deliver a repairs and maintenance services in a Housing environment.

Working Hours will be 8am-5pm
Salary: GBP24,000 - GBP26,000 Dependent on experience