3rd Line Support

3rd Line support

• Ideally, the candidate should have over 3-5 years of experience working with Cisco UC Environments
• Cisco CCNA or CCNP Collaboration certification is advantageous
• Management of Datacentre Equipment including Cisco Rack Servers like BE7000H, UCS-C220, UCS-C240, etc.
• VMware ESXi Management and VM Administration
• Administration of Cisco UC Servers (Cisco Unified Communication Manager, Cisco Unified IM and Presence, Cisco Unity Connection)
• Experience in administration of Cisco Expressway Clusters
• Administration of Cisco SBCs (Cisco Unified Border Elements)
• Strong understanding of SIP Protocol, ability to analyse SIP Traces, and administration of Cisco Endpoints (Deskphones and Videoconferencing Systems)
• Ability to independently implement changes on the Cisco UC Platform (System upgrades, Certificate Renewals, etc.)
• Understanding of Call Routing on Cisco CUCM
• Ability to analyse and troubleshoot problems in the Cisco UC Environment and 3rd-party applications
• Handling and support of technical escalations with Vendors
• Desired: Experience with Cisco Rooms
• Desired: Experience with Cisco Meeting Server and troubleshooting