Technical Support Specialist (Flooring)

Technical Support Specialist (Flooring)

Are you passionate about technical support?
Do you thrive in a dynamic environment where problem-solving and customer satisfaction are at the forefront?
Looking for an opportunity to join a world and European market leader?

Company Overview: Our client is a leading provider of high-quality building materials, renowned for our commitment to innovation, sustainability, and customer satisfaction. With a strong presence in the construction industry, we deliver cutting-edge solutions for residential, commercial, and industrial projects worldwide.

Responsibilities:

Provide expert technical support and guidance to customers, contractors, and internal teams flooring products.
Troubleshoot issues related to installation, maintenance, and performance of company flooring systems.
Collaborate closely with sales, engineering, and product development teams to address customer inquiries and ensure timely resolution of technical issues.
Potentially conduct on-site visits as needed to assess project requirements, offer technical assistance, and provide training sessions for customers and contractors.

Requirements:

Background in Engineering, Architecture, Construction Management, or related field.
Proven experience in technical support or a similar role within the construction industry.
Strong understanding of building codes, regulations, and standards
Ability to convey technical information clearly and effectively to diverse audiences.
Problem-solving abilities and a customer-centric mindset.

Benefits:

Salary 28-35k + Annual company bonus
24 days Holiday + Bank Holidays
Company Pension Plan
Opportunities for professional development and career growth.
Collaborative work environment with a focus on innovation and teamwork.

Location: Coventry, Solihull, Tamworth, Wolverhampton, Stourbridge, Bromsgrove, Nuneaton, Birmingham, Dudley