Customer Service Assistant

We are proud to be working with Ashford Borough Council in connection with their temporary vacancy for a Customer Service Operative to support in their Housing Repairs division. The role: * Provide telephone support to customers and repairs teams. * Offer advice and arrange property repairs in accordance with agreed approach. * Update computer system by logging calls, outcomes and raising repairs jobs. * Admin support to repairs team and contractors. Skills required: * Minimum of 1-years previous experience dealing directly with the general public or customers in a work capacity. * Previous experience in a building maintenance or construction related environment would be beneficial. * Methodical in your approach and able to follow a variety of complex tasks. * Flexible in attitude and manner in order to deal with a wide variety of people and service situations. This is a temporary role for 1-3 months requiring an immediate start and offers 37-hours per week Monday to Friday based in their Ashford office. New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all. Twitter: @nagforjobs