Service Desk Analyst - Manchester

A Service Desk Analyst is required to provide first-class technical support and customer service to internal users. This role involves working collaboratively with team members to solve complex IT issues in a timely manner.

Client Details

Service Desk Analyst - Manchester

Our client is a leading entity within the Not for Profit sector. With a sizeable workforce, they are committed to making a difference in the community. They have a strong reputation for their high-quality service and dedication to their cause.

Description

Service Desk Analyst - Manchester

• Provide top-notch technical 1st / 2nd line support to internal users.
• Solve complex IT issues efficiently via Telephone / Email / Face to face.
• Work collaboratively with team members.
• Ensure customer satisfaction through excellent service.
• Maintain and update the service desk system regularly.
• Escalate issues to the appropriate department when necessary.
• Contribute to the continuous improvement of the IT department.
• Adhere to all company policies and procedures.

Profile

Service Desk Analyst - Manchester

A successful Service Desk Analyst should have:

• Relevant educational qualifications in Information Technology or related field
• Experience in a similar role Service Desk / Helpdesk role.
• Experience of using ITSM tools such as Cherwell, ServiceNow, Service Desk plus, Halo etc.
• Excellent troubleshooting and problem-solving skills
• Hands on knowledge / experience of MS Intune/Autopilot, Azure AD, Sharepoint, Azure AD, Mobile support for iOS/Android OS mobile devices
• Outstanding customer service skills
• Strong team working capabilities
• Able to work efficiently under pressure.

Job Offer

Service Desk Analyst - Manchester

• A competitive annual salary up to GBP26,000 (ranging from GBP22,000 to GBP26,000)
• Generous holiday leave of 28 days
• Pension scheme
• Cycle to work scheme
• A supportive and collaborative work culture.
• The opportunity to make a difference within the Not for Profit and Charities sector

If you are a driven and dedicated Service Desk Analyst looking for an exciting opportunity in Sale, we encourage you to apply.