Hire Administrator

Hire Administrator

Irlam, Manchester

Flannery Plant Hire is a leading provider of plant hire and specialist attachments to the construction industry across the UK and Ireland. With a comprehensive fleet of innovative machinery, we pride ourselves on delivering exceptional customer service and meeting our clients' project requirements. .

We are seeking a highly organised, efficient, and detail-oriented individual to join our team as a Hire Administrator. In this role, you will be responsible for managing all aspects of the hire process using our Syrinx software system.

Responsibilities

• Efficiently manage the end-to-end hire process using Syrinx software, from initial booking through to off-hire and sale or return charges.
• Maintain accurate and up-to-date records of all plant and equipment, including availability, status, and movements within the software system.
• Coordinate with the operations team to ensure smooth delivery and collection of hired equipment at customer sites, ensuring accurate and timely communication.
• Collaborate closely with the sales team to understand customer requirements, provide accurate quotations, and process orders effectively.
• Respond promptly to customer and internal inquiries, providing exceptional service and resolving any issues or concerns related to the hire process.
• Generate hire agreements, purchase orders, and other necessary documentation accurately and efficiently using the software system.
• Work closely with the Finance department to ensure accurate and timely invoicing.
• Maintain a high level of data accuracy and integrity within the Syrinx software system, ensuring all information is entered and updated correctly.
• Collaborate with other team members to identify opportunities for process improvements and enhancements within the hire administration function.
• Stay up-to-date with industry trends, regulations, and best practices related to plant hire operations to ensure compliance and provide knowledgeable support to customers.
• Contribute to projects and initiatives aimed at improving overall efficiency, customer satisfaction, and profitability within the hire administration function.

Qualifications and Experience:

• Previous experience in a similar hire administration or rental processing role, preferably within the construction or plant hire industry.
• Proficiency in using Syrinx software or other similar plant hire management systems is desirable but not essential.
• Excellent organisational skills with a strong ability to prioritize and multi-task effectively in a fast-paced environment.
• Exceptional attention to detail and accuracy, with a commitment to maintaining high-quality records and documentation.
• Strong communication and interpersonal skills, with the ability to build positive relationships with both internal teams and external customers.
• Proactive problem-solving skills, with the ability to identify and resolve problems quickly.
• Strong computer literacy, including proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Knowledge of plant and construction equipment, including terminology and specifications, would be beneficial.
• Ability to work independently and as part of a team, with a positive and collaborative attitude.
• Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
• Willingness to learn and stay updated with new software features and functionalities.

At Flannery Plant Hire, we prioritise the highest standard of customer service and efficiency. As a Hire Administrator, you will play a crucial role in ensuring the smooth and accurate execution of the hire process using our Syrinx software system. If you are a detail-oriented individual with a strong aptitude for organisation and an interest in the construction industry, we encourage you to apply for this exciting opportunity.

Flannery Plant Hire are an equal opportunities employer and welcome applications from all candidates.