Customer Account Agent / Collections Assistant

Job Title: Customer Account Agent / Collections Assistant

Location: Guildford

Salary: 20,000 - 24,000 per annum, depending on experience

Job Type: Full time, Permanent

Guildways is a forward-thinking and innovative debt collection business that has the ability to collect debts around the world. Guildways operates at a fast pace dealing with thousands of cases every month whilst maintaining very high, self-imposed, service levels to ensure that the expectations of its clients are surpassed.

About the Role:

A customer account agent is required to join our fast-growing business that provides a fast and effective national and international debt recovery service to our clients.

Guildways (a trading name of Lovetts) are looking for a focused individual to assist in recovering debts owed to its client's. You will be responsible for managing client caseloads, by handling telephone calls and dealing with written correspondence.

The Candidate:

The successful candidate will be responsible for managing large volumes of work on a daily basis, making outgoing telephone calls and handling incoming calls. The role will also require the successful candidate to keep clients regularly updated as to the status of their case.

Key Objectives:

• Assisting in increasing clients' recoveries year on year
• Assisting in increasing sales; by client retention, extension into associated companies and identify opportunities to deliver additional services

Key Skills:

• Good written and oral communication skills
• Telephone skills
• IT and Math literate
• Negotiation skills
• Accurate record keeping
• Recording contemporaneous notes
• Target driven
• Ability to handle large workloads and high volumes of cases.
• Problem solving
• Team worker
• Ability to organise and prioritise work

Benefits:

• Quarterly bonus
• Regular staff events
• Employee benefit programme

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with experience of; Internal Account Manager, Sales Executive, Internal Account Executive, Account Manager, Inbound Sales, Client Services, Customer Service, Client Support, Implementation Manager, Customer Relationship Manager, Customer Retention Manager, Client Relationship Manager, Relations Manager, Customer Support, Business Support may also be considered for this role.