3rd Line Support Engineer/Third Line Support Engineer

3rd Line Support Engineer/Third Line Support Engineer

• Location: Witney
• Job Type: Full-time
• Salary: Up to GBP44,000 per annum

Exciting opportunity for a 3rd Line IT Support Engineer to join an established wealth management and financial services company. This role involves providing high-level technical support, maintaining a strong customer focus, and contributing to the development and implementation of IT infrastructure.

This will be a varied role working as part of small IT Team in which you will work on wide range of IT Systems and Infrastructure, alongside day-to-day operational tasks you will be heavily involved IT Projects.

• Configure and deploy infrastructure items including Servers, networks, and IT peripherals.
• Monitor and manage IT systems to maximise performance and uptime.
• Serve as an effective point of contact for internal IT issues, resolving or referring to third parties as appropriate.
• Provide escalation support to the Helpdesk Team and cover for 1st/2nd line support.
• Identify areas for improvement in IT service and take responsibility for assigned IT projects.
• Maintain high levels of cybersecurity awareness and proactively secure infrastructure and systems.
• Mentor and train other members of the IT team.
• Work closely with external IT specialists, consultants, and providers.
• Utilise all relevant IT facilities provided by the company within the guidelines set out by the IT Department.

• Experience with VMWare and virtualisation.
• Proficiency in supporting and implementing Microsoft Server, VMWare, Microsoft SQL, and Citrix.
• Experience with Microsoft 365 including Email, Teams, OneDrive, and SharePoint.
• Knowledge of Multi-Factor Authentication and networking (Firewalls, Switches, Patching, Wi-Fi).
• Experience with backup tools such as Veeam and supporting Domain Services including Active Directory and Group Policy.
• Ability to deliver major system upgrades and complete change control and project work.
• Excellent documentation skills and exceptional communication skills at all levels.
• Excellent organisational skills and the ability to stay calm under pressure.
• Willingness to undertake study and be self-motivated.

• Annual Bonus Scheme (6-8%)
• Share Scheme Options
• Competitive pension contribution
• 25 days annual leave
• Private Medical Insurance
• Life Assurance
• Additional Support for training and any relevant exams/courses.