1st Line Support, Service Desk Support Analyst

1st Line Support, Service Desk Support Analyst required by our client, a thriving analytics company who are already the leaders in their niche sector with their superb intelligence platform. They have an established SaaS product in the Telecoms sector, and as part of a new phase of growth are now looking for a Service Desk Support Analyst to join their team.

This 1st Line Support Analyst role will see you providing daily Service Desk Support to external client end-users for their telecoms software application.

You will be required to have experience in providing IT support to end-users on a helpdesk/service desk, ability to troubleshoot IT issues, and have excellent customer-focused communication skills.

Your IT experience will include desktop technologies, such as:

• Windows OS
• O365
• Active Directory
• Desktop Hardware/IP Phones/Printers
• Basic Windows Server
• Basic Network Infrastructure
• Software and Business Applications

They can offer a salary of up to GBP27,000 (depending on experience), plus great benefits, including:

• 9 day fortnight/4.5 day working week
• 25 days holiday with buy/sell option
• Life assurance and private medical insurance
• Health and well-being programmes
• Excellent personal learning and development structure
• Unique opportunity to work on a ground-breaking product in a niche sector
• 2 days per week in office (or more if you prefer!)

They promote an amazingly diverse and inclusive culture which focuses on taking care of the wellbeing of their staff as well as providing great work challenges and fantastic career progression!

To be considered for this 1st Line Support, Service Desk Support Analyst position, please send your CV to Jennifer Palmer at IT Recruitment Solutions.

1st Line Support, Service Desk Support, Helpdesk Support, IT Support, Customer Support, Telecoms, VOIP, Telephony, Reigate, Surrey, Hybrid

GBP25,000 - GBP27,000 + Benefits