Customer Service Coordinator

The Role

Are you someone who is passionate about putting customers first, progressing your career, and having varied working days? If yes, then this role could be for you!

At Saint-Gobain PAM we are looking for a customer focused individual to join us as a Customer Service Coordinator, in order to provide support to our team in Ilkeston.

Saint-Gobain PAM is the premier supplier of ductile iron products to the UK's key utilities, telecoms, highways, civil engineering and construction companies.

This role will be fully office based whilst training in the role. Once you are fully competent in the role Hybrid working is available.

The working hours for this role are :

Monday to Friday 8.30 to 4.30 but on a rotating basis occasionally 9.00 to 5.00

What you will be doing:

You would be the dedicated Customer Service contact for some of our utility and contractor customers and be responsible for managing a range of different orders and deliveries including some high value complex projects. Alongside the usual Customer Service activities of responding promptly to customer queries and remaining flexible with your workload to adapt quickly to changing priorities, some of your key responsibilities will include:-

• Proactively chasing customer delivery schedules and any additional information we need to ensure a successful delivery.
• Agreeing and managing customer delivery call-offs to ensure cost-effective customer-focused delivery solutions.
• Attending fortnightly meetings to report on the orders you are managing along with your proposals about suitable next steps if there is potential slippage on agreed delivery lead-times.
• Producing customer order book reports as required and being able to interpret detailed information provided by our sales team and our customers to make the changes required to their orders.
• Understanding the impact of making changes to customer orders and communicating effectively internally to ensure that by meeting our customers' needs we're not adding cost to the business.
• Attending customer meetings (virtual and in person as required) to understand their requirements, present updates on their outstanding order book and agree mutually convenient delivery schedules.

What we are looking for:

We are looking for a customer-focused and proactive person who enjoys working as part of a team, whilst also being able to manage your own workload. Previous experience in a customer facing role (in person or by telephone) would be preferable but is not essential.

We are looking for the right person to fit in with our Saint-Gobain culture, but we know this needs to be right for you too. So, if you think you match the following, then we would love to hear from you!

Skills:

• Excellent written and verbal communication skills including listening and questioning.
• Excellent organisational skills and the ability to work flexibly to meet changing priorities and deadlines in an unpredictable and reactive environment.
• A level of resilience is required in order to be able to deal with unhappy customers in a professional manner, remaining patience and empathetic.
• Negotiation skills and the ability to resolve conflict
• A natural desire to help people and provide a first class customer experience at all times.
• An enthusiastic approach to work and a positive attitude.
• Driven to seek improvements in the way that we work, to suggest new ideas and to influence colleagues to help implement new initiatives

What's in it for me?

In return for your hard work, we have a range of benefits to offer, some of which include; high street discounts, pension schemes, opportunities for career progression, and so much more

Are Saint-Gobain an inclusive employer?

Saint-Gobain is the worldwide leader in light and sustainable construction improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world.

We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.

And what about flexibility?

The world of work is changing. At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments. We'll happily discuss any need you might have for this role: flexible hours, job-sharing, part-time working, or anything else that matters to you. We can't promise to meet every request when we're recruiting. But we do promise to listen.

If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you!