Support Auditor

My client is an established Housing Provider who are passionate about the support they provide to the vulnerable community. They are now looking to recruit for a Support Auditor on a full time, permanent basis.

As the Support Auditor, you will be responsible for a range of duties. The key duties are as follows however not limited to:

• You will be an active and effective member of the Quality Assurance Team, to assist the Quality Assurance Manager and Team Leaders in the delivery of all aspects of the audit process.

• You will be part of a high performing team and are expected to ensure you work efficiently, continually monitor and meet your targets and provide a quality service

• You will need to have the aptitude and experience of using technology to input and access information using various IT systems (Excel, Word, databases etc)

• You will be organised and flexible in your approach to work

• To take appropriate action in accordance with the regulatory requirements of building notices, planning applications and housing standards referrals

• To work closely with the connected departments to help address any issues and ensure any operational actions are completed within the agreed SLA

• To manage and respond to internal and external queries relating to compliance.

• To complete regular reviews on compliance of providers and action any for offboarding where persistent failing standards or contractual breaches are identified

• To work with service providers to ensure all areas of compliance have been met

Job Purpose

Audit resident support files with reference to company policy and procedures and statutory requirements.

To complete initial, ongoing, or reactive audits on a range of supported housing providers to ensure that support requirements are met.

Ensuring records are kept up to date, and all status updates are accurately captured on our internal systems

Dealing with enquiries via telephone and email for both internal and external stakeholders

Assisting team members and providers with property / document related queries

Produce detailed feedback to providers when required while recording all audit outcomes on the required system.

Identify areas of non-compliance and provide support / guidance to the providers to overcome issues identified

Delivery of accurate and meaningful management information to management in line with agreed timescales.

Identify and solve operational problems whilst understanding and recognising any broader impact across the operation

This role is ideal for someone who is tech savvy and has experience in supporting vulnerable members of the community. The provider is also keen to consider candidates who are genuinely passionate about working in the supported housing sector and are enthusiastic about learning and working their way up to build a lasting career.

This role is field based and therefore will require candidates who drive and have access to their own car. Costs incurred for travel between sites will be reimbursed at the standard rate of 45 pence per mile. Hybrid working options will be applicable once the candidate has successfully passed their probationary period.

If you have the right skills, experience or are passionate about supporting vulnerable people, then please apply. You can also contact Haleema on (phone number removed) for a confidential chat about the role.

I look forward to reviewing your CV.