Technical Aftersales Manager

Our successful Engineering client in Burton on Trent are recruiting for a Technical Aftersales Manager to join them on a permanent basis. We are seeking a candidate with experience in technical Diagnostic and problem-solving within a technical environment, electrical experience, preferably with controls, motors, and field wiring diagnostics and a background in HVAC. You will manage the technical aftersales service and a small technical team, as well as the network of sub-contractors. You will also be involved in the new product development process for the company. The role is office based but regular site, intercompany and customer visits are expected. Key Responsibilities: Manage and develop a small team with a key focus on technical aftersales. Lead on technical queries relating to warranty claims, product installations and commissioning. Provide technical advice to customers and colleagues to ensure correct product application. Manage the day-to-day product and technical activities to ensure KPI's and deadlines are achieved. Plan & organise workloads to ensure operational efficiency in the technical team. Monitor, evaluate & seek improvements to service offering and streamline processes. Collate and analyse departmental targets and business results. Maintain effective communication with customers and colleagues. Work closely with other technical colleagues to develop new product processes. Skills & Experience: Knowledge of residential ventilation systems Knowledge of electrical, mechanical applications and controls systems. Diagnostic and problem-solving experience in a technical environment. Electrical experience, preferably with controls, motors, and field wiring diagnostics. 18th Edition electrical qualification or equivalent. Experience of a high call volume environment. An ability to deal professionally and tactfully with customers in all situations. Ability to meet deadlines and manage KPI's. Good IT skills, including all Microsoft office packages, advanced excel skills an advantage.Salary & Benefits: Salary will be up to £50,000 plus a £7000 annual car allowance. 28 days holidays + bank holidays + 1 birthday day off. Pension (5% employer) Private Medical after probation. Free on-site parking. Genuine career development opportunities in this fast growing company