Commercial Bank - Network International Coverage Exe...

You will primarily focus on servicing the specific European cash management needs for clients who have a European-based decision maker

About Commercial Banking International (CBI)

Commercial Bank International is part of Commercial Banking at JPMorgan Chase and primarily focuses on subsidiaries of US companies with whom we have a banking relationship in the US and who require traditional banking services in Europe, the Middle East and Africa. Our competitive advantage is that we cover this market through a partnership with our global bankers who build relationships with our clients and offer customised financial solutions. This approach brings together integrated banking solutions ranging from cash management to raising capital and structuring complicated financial solutions.

About the team

Within Commercial Bank International, clients are subdivided into Priority and Network segments based on solution complexity, revenue turnover and revenue opportunity; Priority representing higher complexity, smaller portfolios, Network representing lower complexity, larger portfolios. The Network team consists of talented individuals referred to as International Coverage Executives (ICEs) who act as a valued; in-region specialists, helping the client to navigate the specifics of the UK and European countries and product offerings. The EMEA ICEs partner with the US relationship teams and regional product specialists to determine the best options available, to meet the client's international treasury needs, covering solutions such as Cash Management, Foreign Exchange, Lending and Trade solutions.

Network is a large portfolio representing around 60% of the covered clients in Europe and split by Corporate Client Banking clients ($500MM to $2BN) and Middle Market Banking clients ($20MM to $500MM).

Job Summary

As a Network International Coverage Executive (ICE) in our Commercial Banking Team, you will primarily be focused on servicing the specific European cash management needs for clients who have a European-based decision maker. The role involves solutioning new business opportunities as well as relationship management of existing clients.

You will act as the European relationship contact, supported by our Client Service colleagues, and in addition you will work with many professionals across the business and within the broader Bank.

Job Responsibilities

Core functional responsibilities and expectations include, but are not limited to:

• Manage a portfolio of Middle Market Banking & Specialized Industries clients where the European relationship contact sits in the EEA.
• Collaborate with the various, globally based relationship teams, to agree appropriate products and pricing for clients requiring accounts in the J.P. Morgan S.E and respective branches.
• Ensure adherence to cross-border regulatory requirements and other considerations of doing business across different locations.
• Maintain accurate tracking and progression of deals through diligent pipeline management and understanding of the portfolios.
• Complete various actions associated to scoping of an opportunity, such as analysis, client engagement, completing internal processes and obtaining senior manager and Product approvals.
• Analyse data relevant to the portfolio to look for EMEA trends and opportunities that can be highlighted back to the Relationship Teams for further discussion.
• Review and attest new Know Your Customer (KYC) records and periodic reviews.
• Participate in client onboarding activities to ensure deal completion and ramp up of account usage in line with what was originally agreed.
• Partner with Client Service teams and own the escalation and remediation of issues that impact the client.
• Develop strong and trusted internal partnerships (e.g., EMEA and US Sales Teams, Operations, Onboarding, KYC, Client Service and Product).

Required Qualifications, Capabilities and Skills

• Degree level qualification and relevant experience within Treasury Services sales, corporate relationship management.
• Able to demonstrate relevant level of work experience within a Financial Services environment:
  • Broad Commercial Banking or Treasury Services product knowledge (e.g., cash management, payment FX, overdrafts, and traditional trade).
  • Experience in direct client interactions.
• Excellent verbal and written communication skills; able to effectively convey information and ideas in a manner and method appropriate to the audience and situation, both internally and to clients.
• Professional presence; confident and effective representation of oneself in person or virtually.
• Proven relationship building skills; able to successfully establish and maintain positive connections with stakeholders, clients and colleagues, as well as work both independently and in collaboration with others.
• Exceptional organisational, time and resource management skills, with the ability to manage multiple competing priorities and deadlines.
• Competent with MS Office, particularly Outlook, Excel.
• A positive and pro-active work ethic, desire to learn and aptitude for problem solving and analysis
• Evidence of commitment to excellence and continuous improvement.

Preferred Qualifications, Capabilities and Skills

• Prior experience in Payments, Onboarding/Implementations, Customer Service, KYC and/or Sales would be advantageous.
• Fluency in western European languages would be advantageous.