Technical Assistant - IT products

Technical Assistant IT products GBP23 GBP27k p a Fairford Leys, Aylesbury live within a 30-minute commute.

The Role

Are you proficient in handling IT installations and upgrades, ensuring seamless operations for our clients? Do you possess strong customer service skills to effectively communicate with our clients and internal teams? If so, we have an exciting opportunity for you.

Dayta is a dynamic company specialising in financial and business services. We pride ourselves on delivering exceptional services to our clients. Our team is dedicated to fostering long-term client relationships and driving business success through innovative solutions.

As a Technical Assistant specialising in IT products, the successful candidate will be an integral part of our team, supporting the implementation and maintenance of our IT solutions, with a particular focus on Sage 200. Your role encompasses various responsibilities aimed at ensuring the efficient functioning of our technology infrastructure and delivering exceptional service to our clients.

We will provide all training required for this role, will suit a 1st or 2nd jobber.

Key Responsibilities:

IT Support:

• Perform Sage 200 installations and upgrades.
• Provide internal IT hardware support.
• Assist the IT Manager as needed.

Project Management:

• Manage the progress of billable work, including project meetings and testing bespoke work.
• Facilitate signoffs.

Customer Liaison:

• Engage with customers and sales/account managers to ensure smooth operations.

Admin Tasks:

• Manage the team's diary effectively.
• Maintain an up-to-date support call log.
• Update user guides and knowledge base materials.

The Company

Dayta, established in 1983, originally provided IT services to local companies. With the arrival of personal business computing, we recognised the power of business software and started working with Sage, becoming one of their first Business Partners to sell and support Sage accounting software.

In addition, we became a Sage Developer, which gives us the ability to provide additional bespoke programming to suit customers that have very special requirements. This relationship has continued and we are proud to provide a full range of Sage 200 products and services as well as Intacct to many types of businesses.

The Person

• Possess a strong interest in technology.
• Demonstrates excellent customer service skills.
• Proficient in Excel.
• Confident team player.
• Ideally has knowledge of finance (advantageous but not essential).

If you are keen on joining this exciting, forward-thinking company and taking the next step in your career, then please click the apply now button to find out more.