eBay Administrator

The eBay administrator has the responsibility and ownership of the eBay store on a day to day basis ensuring orders are placed and customer queries are answered in a timely manner to maintain top seller status, whilst supporting the Senior Merchandising and Pricing Manager with the overall performance and success of the store.

This is a varied role which requires close work with the Stock Control, Merchandising, Category and Digital teams. This role requires an inquisitive nature, attention to detail as well as a passion for customer service.

About the accountabilities:

• Order processing through eBay and in the Ironmongery SAP B1 system.
• Manage customer complaints and queries ensuring a resolution within the 48-hour SLA.
• Approve and manage customer returns and replacements.
• List and delist products on the eBay site as required based on commercial performance.
• Work together with the team manager to review and amend the promoted listing setup to maximise the return on promotional investment.
• Continuously optimise listings ensuring all relevant information is present and up to date.
• Assist the team manager in reviewing the sales performance of the eBay channel providing weekly sales reporting.
• Monitor the eBay account and functionality highlighting any concerns or potential areas of improvement or opportunity for areas including but not limited to;
  • Listings
  • Feedback
  • Payments
  • Returns
  • Seller level
  • Deliveries & transaction defect rate

About you:

• Well organised individual with a flexible approach to work
• Self-motivated and enthusiastic, capable of prioritising multiple tasks
• Ability to work on own initiative
• Effective team worker, proactive and adaptive to change
• Computer literate with practical experience of Word, Outlook, and Excel
• Knowledge of SAP advantageous but not essential
• Excellent communication skills: verbal/written
• Strong attention to detail & able to identify solutions
• Previous eBay / marketplace experience desirable but not essential