Experis Academy - Service Desk Lead -

Service Desk Lead
Leicester/Hursley
Full time, permanent opportunity
GBP33,000 - GBP43,000 based on experience
Candidates need to be eligible for SC clearance

Required Skills:

• To handle incoming technical support incidents requests and changes.
• Management of personal call queue ensuring calls are closed in a timely fashion.
• Provide updates and ensure ongoing customer communication is maintained.
• Resolution of calls ranging from simple password resets to complex server queries.
• Escalation of calls to 3rd Line Team as necessary.
• To work as part of a close-knit and highly skilled team of Engineers.
• Provide excellent customer service.
• Work with other internal teams (3rd Line Technical Delivery Teams Development Projects etc.)
• Perform software builds/re-builds on PCs and laptops as required.
• Fix hardware faults and install upgrades to client hardware

Interested candidates should pop their CVs across to - in the first instance

Referral bonuses are provided of GBP300 worth of Amazon vouchers per placed candidate. Pop that CV across