Customer Success Manager

Our client, a leading B2B information and technology organisation with a global presence, is seeking a dynamic and experienced individual to join as a Customer Success Manager. Role Overview: As a Customer Success Manager, you will have a portfolio of client accounts within a defined territory. Your primary responsibility will be to deliver exceptional service to clients, guiding them through a comprehensive 360-degree service schedule aimed at maximising growth opportunities across their suite of products. Your ultimate goal will be to ensure the renewal of services for each client. Key Responsibilities: * Understand and align with customer strategy and objectives relevant to the portfolio. * Achieve monthly revenue targets on account renewals. * Proactively identify and pursue growth opportunities within your portfolio of accounts. * Maintain a robust pipeline of portfolio opportunities to achieve growth targets. * Effectively manage customer contact levels through organised diaries. * Conduct Teams meetings with customers for account reviews and renewals. * Ensure all customer requests, requirements, queries, and training needs are met promptly and efficiently. * Provide valuable feedback from customers to the business. * Accurately log all interactions on the internal CRM system. * Communicate product updates to customers as necessary. * Participate in training and take ownership of personal development. * Collaborate with colleagues and provide assistance when necessary. * Represent the company in a professional manner at all times. Required Skills and Experience: * Previous experience in a similar role is essential. * Excellent customer service skills with a proven track record. * Strong determination to exceed sales targets and objectives. * Proficient in objection handling. * Self-motivated with excellent attention to detail. * Strong administrative, planning, organisation, and time management skills. * Capable of working under pressure to tight deadlines. * Takes responsibility for actions and commitments. Benefits: Generous holiday allowance with incremental increases. Hybrid working model with the option for remote work 2 days per week