Passenger Service Agents

Passenger Service Agents - Birmingham Salary: £11.53 per hour, increasing to £12.17 per hour on 1st April, plus shift allowance Contract Type: Permanent Seasonal Hours Per Week: 30 Hours If you are passionate about delivering fantastic customer service, this could be the role for you. Join Jet2.com as a Passenger Service Agent and help us send our all-important customers on holiday! What Can We Offer You? We offer our valued Ground Operations colleagues a range of benefits including: - * £11.53 per hour, increasing to £12.17 per hour on 1st April, plus shift allowance plus an extra £2.88 per hour allowance for unsociable hours. * Free Car Parking for all our colleagues at the airport * Our famous Red Uniform is provided to you * 34 days holiday entitlement per annum (pro rata for part time hours) * Rest areas for colleagues to relax during your breaks * Colleague recognition through our ‘Great Deal Friendlier’ Awards scheme * Recommend a Friend scheme (£250 for successful referrals) * A dedicated, paid training course to give you the skills to perform the role * Colleague discounts on Jet2holidays and Jet2.com holidays and flights * Local colleague events and incentives * Annual pay review * Contributory pension scheme * 3 x Salary Life Assurance * Cycle to Work Scheme * Access to Mental Health First Aiders * Employee Assistance Programme including professional counselling * Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle What will you do as a Passenger Service Agent? * Provide a warm and friendly welcome to our customers as they arrive at the airport. * Check-in customers for their flights, issuing boarding passes, checking passports and travel documents. * Following the necessary safety and security procedures. * Assist at the boarding gates to ensure our flights depart on time. * Make sure our customers have a smooth and safe journey through the airport and on their return welcoming them back from their holiday. * Represent our brand at all times with a friendly, professional approach ensuring every customer feel like a VIP. We offer 20 and 30 hour per week contracts on a permanent seasonal basis (our permanent seasonal contracts have a short rest period in between our busy Winter and Summer seasons). This is a rostered role that requires shift working, so flexibility is required - shift patterns are a rolling 4 on, 2 off shift pattern and include very early starts and late finishes to support our operation. You will receive you roster 4 weeks in advance. No previous experience is necessary - if you have a passion for Customer Service and love working as part of a team, apply today, and we will invite you to meet our Red Team at an Assessment Day