Inside Sales Representative (Benelux)

About Dexcom Founded in 1999, Dexcom, Inc. (NASDAQ: DXCM), develops and markets Continuous Glucose Monitoring (CGM) systems for ambulatory use by people with diabetes and by healthcare providers for the treatment of people with diabetes. The company is the leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes. Since the company’s inception, Dexcom has focused on better outcomes for patients, caregivers, and clinicians by delivering solutions that are best in class - while empowering the community to take control of diabetes. Dexcom reported full-year 2022 revenues of $2.9B, a growth of 18% over 2021. Headquartered in San Diego, California, with additional offices in the Americas, Europe, and Asia Pacific, the company employs over 8,000 people worldwide. ** You must have the Right to Work in the UK. Sponsorship is not available for this role ** Role Summary: The Dexcom Healthcare Account Administration Specialist is an exciting role that requires a high level of customer service and account administration skills. It is a responsible position that engages with a number of internal and external stakeholders including diabetes health care professionals, patients and wholesale partners. It requires professionalism, attention to the detail, organisation skills and a willingness to go the extra mile. The main responsibilities are setting up and processing new orders, managing all aspects of account administration, dealing with patient enquiries, and working closely with a team of specialist Territory Managers (TMs) to help develop customer relationships and grow new patient numbers. Essential Duties and Responsibilities: Your main responsibilities will be to: * Set up and process new orders * Build relationships with healthcare and procurement professionals * Provide a high level of account management and administration for all assigned accounts * Work closely with TMs to communicate account updates and make them aware of any issues * Provide support to the Benelux Country Manager as required * Support on Benelux specific marketing projects as required * Identify areas of improvement and implement processes to ensure an efficient workflow * Drive customer service standards and maintain agreed service level agreements (SLAs) * Maintain a high degree of accuracy when entering data (customer management systems) * Monitor and update funding and billing information to ensure accounts are invoiced correctly. * Keep up to date with our products and their development * Assisting in developing and implementing sales * Maintain a good understanding of the clinical data and published studies * Manage a portfolio of accounts and their funding pathway Required Qualifications/Experience: To perform this job successfully, you must be able to perform each essential duty to a satisfactory standard. The successful candidate will: * Be fluent in English, Dutch, and French, both written and spoken languages (essential) * Be fluent in German, both written and spoken language (desirable) * Have a knowledge of healthcare systems in the Benelux countries * Have knowledge of the diabetes sector (desirable) * Be experienced in account administration and managing customer relationships * Have experience of working in a sales focused environment, and have a passion for delivering excellent service * Be experienced in working with CRM platforms and Microsoft applications * Ideally have some sales and marketing experience * Have an open mindset and a willingness to learn, have a keen eye for detail, have strong organizational skills, plenty of initiative and be a self-starter * Have an empathetic approach to customers and colleagues Travel Required: Up to 20% Dexcom offers / Why Dexcom An exciting opportunity to be part of a dynamic, innovative and progressive multinational organisation. You will be part of a high growth company with a true purpose and have the ability to shape and influence, making a real difference to those living with Diabetes. Opportunity to carve out a long-term career. Access to outstanding training and development programmes. Work with over 9,000 awesome colleagues in an open, fast-paced and fun working environment. Competitive salary, attractive benefits including performance-based bonus, medical insurance, private pension, accident, and life insurance, team events etc