Service Co-ordinator

Job Title - Service Cordinator

Location - Hatfield - 3 days office and 2 days working from home

Temp 6 months then permanent

Salary - GBP26,000 - GBP30,000 per annum plus plenty of benefits and career progression

Immediate Start

37 hour week - Monday - Friday

The Field Services Coordinator/Planner is responsible for planning the execution of Field Services operations at customer sites. This role requires great attention to detail in order to make sure that all parts, tools, instructions and order details are made available to the Field Services execution workforce to meet customer requirements timely. The Coordinator/Planner must possess strong planning ability and organizational skills. This role interacts with end customers so the Field Services coordinator must have strong communication skills.

Essential Responsibilities

• Services Operation and Material Planning
• Great communication skills
• Highly Organised
• Reperoting weekly and monthly
• Organising travel for the contractors
• Preparation of FSR (Field Service Representative) for job regarding safety requirements and necessary equipment
• Determining scope of work and scheduling of resources (FSR/equipment/outage) with customer
• Optimize scheduling of visits on the same/close customer site , and balance visits between urgencies (SLAs) and planned activities
• Properly prioritize strategic accounts activities and customers under contracts with SLAs
• Provide remote support to FSRs
• Place Orders for Spare parts, material and subcontracting

Key Success Factors

Very high customer focus and relationship

Education & Skills:

Minimum 2 years experience in Planning & Organization

MS Office Applications

Excellent analytic skills, Self starter, Quick learner, Good public speaking and interpersonal