IT Support Analyst/1st Line Support Analyst

IT Support Analyst/1st Line Support Analyst

A fantastic opportunity has arisen for an IT Support Analyst/1st Line Support Analyst to join our Manchester based housing firm on a permanent basis.

IT Support Analyst/1st Line Support Analyst

Key Responsibilities:

* Providing a professional and consistent level of Technology support to all staff
* Responding to incoming incidents and requests at first point of contact reported via all mediums
* Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement
* Maintaining and updating incidents and requests in your own as well as the Service Desk ticket queues

IT Support Analyst/1st Line Support Analyst

Attributes/Skills:

* Good troubleshooting and analytical skills
* Knowledge of Windows 10, Intune and Microsoft Office 365
* Understanding of PC Hardware and operating systems
* Awareness of using Active Directory
* Experience of logging tickets in ITSM call logging software

IT Support Analyst/1st Line Support Analyst

In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.

DGH Recruitment Limited acts as both an Employment Agency and Employment Business