Head of Healthcare Pathways and Performance

Team – Hospital Management Working Pattern - Hybrid – 2 days per week in any of the Vitality Offices (Bournemouth, London or Stockport). Full time hours. Top 3 skills needed for this role: * Extensive PMI Market knowledge * Stakeholder management * Proficient with complex data What this role is all about: This role is responsible for leading the organisation in the design and development, tendering, implementation and ongoing management of healthcare networks and pathways that deliver quality and value for our members, in addition the role holder will have management and oversight of provider insights, utilising data on all aspects of provider performance to support the business in understanding opportunities to improve its provider utilisation and engagement. No two days in this role will be the same, but your tasks will include responsibility for engaging internal stakeholders and management on what the business wants and needs from the networks and pathways, taking this away (utilising key stakeholder groups) to build the foundation of future networks, engage the market to understand what is available, refine and design a network options, launch an RFP and finalise and implement networks and pathways that deliver. You will be experienced in the design, procurement and delivery of networks and/or pathway management in a private healthcare provider or insurer environment with significant exposure to the roll out of effective process that require external engagement and significant internal management of key teams and stakeholders to ensure company and colleague needs are met. You will be comfortable with analytics (interpreting and sharing insight) and using data to drive your decisions and communicate with others internally and externally on both existing matters and new initiatives. You will be managing two key functional areas within the department and will be comfortable managing 2 senior team members with flexibility in your management style to adjust to individual need. Travel will be required, typically on a fortnightly basis between our different UK Office locations and to hospital and facility sites. Key Actions * Support the Provider Management and Strategy Director in meeting company needs by leading on the delivery of networks and pathways, driving up directionality and supplying insight (for now and colleagues use) that drives our provider strategy and utilisation * Management of the entire process of networks/pathway development, from working with key stakeholders on design, to effective RFI and RFP processes to understand market capability and opportunity, to implementation of all aspects of the pathways/networks, moving into observation and maintenance of the processes when pathways/networks move to BAU * Drive innovation in internal processes and the utilisation of technology to ensure that ‘customer’ needs are being met from functional processes linked to areas of responsibility * Responsibility for the distinct Network and Pathway, and the Performance functions and driving these areas to deliver for the business in expectation and need, setting clear strategy and objectives for direct reports and overseeing team and functions performance * Drive innovation and directional performance buy working with trusted 3rd parties to meet evolving business needs * Development of procurement and contractual documentation and standards in partnership with the legal and clinical functions where appropriate to ensure network requirements meet every business and member need as well as ensuring controlled delivery of quality and commercial outcomes * Oversee our broader directional performance and strategy, working with key provider colleagues to identify performance issues and collaboratively address issues and failures via appropriate methods * Directly and indirectly (via direct reports) engage the leading healthcare hospital and facilities, consultant bodies and key industry influencers in the UK market to maintain relations, drive supplier performance and engage on mutually beneficial projects to drive improved member experiences and manage costs * Deliver clear insight to all levels of the business via the use of available data sources, ensuring that this is fit for purpose (per stakeholder need) and that it is utilised appropriately to engage providers and internal teams in a collaborative manner to drive better outcomes Essential Skills needed to fulfil this role: * Previous experience (>2 years) of network/pathway management at a senior level * Experience of procurement and contractual development within networks and pathways * Previous experience of leading functions from both a people and strategy perspective * Track record of leading successful change initiatives/projects/programmes * The ability to successfully present ideas and initiatives to others using a variety of tools and methods * Experience in engaging with and influencing internal and external organisations at all levels So, what’s in it for you? * Bonus Schemes – A bonus that regularly rewards you for your performance * A pension of up to 12%– We will match your contributions up to 6% of your salary * Our award-winning Vitality health insurance – With its own set of rewards and benefits * Life Assurance – Four times annual salary Ready to find out if we’re the right fit for you? We can’t wait. #LI-Hybrid If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible