Customer Solutions Design Practitioner

Customer Solutions Design Practitioner 6 months London/Brimingham/Manchester/Leeds or Newcastle - hybrid Active SC security clearance required Role overview: We are looking for an individual with relevant expertise and hands-on, coupled with business acumen, and passion for continued knowledge acquisition and growth in the field of Avaya Contact Centre Solution. As a team we provide services for UK and multi-national customers, supporting them in utilising the enterprise and cloud based technologies to maximise business performance and provide excellent customer experience. Accountabilities: Lead and produce the Avaya LLD Checklist, working with SOLA, Network, Cisco- Designers, for Victim Support, Police National Computer (PNC) and Vehicle Unit. Highlight and advise on Avaya risks, issues. Work with Avaya squad to cover the Avaya solution, infrastructure, call flows and migration strategy, SIP Trunk/Porting for Go-Live. Attend weekly 3 x Contact Centre Design and Project calls and workshops to meet lead-times. Cover Avaya testing requirements in production environment for the 3 x Contact Centres Avaya Network build for Victim Support, PNC and VU, and lead on the Avaya network build in terms of hardware, SIPs, routing, configuration, Attend any customer calls as required leading up to Testing, UAT pre-Go-Live Cover any Avaya input needed for Security, SAB, AIS handover to Ops. Avaya input into any runbooks, work instructions. Troubleshoot on Avaya issues in testing, build and migration/deployment / Go-LiveSkills required: Avaya AACC and Elite Implementation and Call flow design Core Avaya Aura to include Communication Manager, System manager, Session manager, AES/CTI Integration, Media Servers, Media Gateways Avaya Breeze, including IX Workplace Attendant Comprehensive understanding of resiliency and redundancy Avaya SIP/SBC Call recording Integration Certified to ACIS and ACSS in Core and AACC preferable SIP/H323 endpointsInterested candidates should submit their CV in the first instance