Travel Executive

Travel Executive £20,000.00 - £25,000.00 Cheltenham My Client is looking for a dynamic and intelligent Travel Operations Executive to join their fast-paced and fast-growing Tailor Made Travel team, based in the Cotswolds. They deal with many High-Net-Worth clients / celebrities and are therefore deadly serious about what they do - but try and have fun doing it, there is a terrific team spirit across the business. This is an exciting role and will suit either a recent graduate, or a seasoned travel specialist. Role responsibilities * The Operations Executive role is primarily to support the sales process * Taking over at a critical stage arranging all services turning booking from ordinary into extraordinary * Act as an interface between client, travel designer and all services booked/ delivered to destination * Communicating effectively and courteously with all the Company’s suppliers * Provide all the information needed about each booking and maintaining excellent relations * Oversee the production of attractive and accurate electronic documentation for clients * Work in close partnership with the key sales staff to develop excellent communications and teamwork * Assist with analysis and review of all sales & operational systems implementing improvement * Managing and loading data and maintaining accurate records on the reservations system * Procure critical pre-departure information from clients, as well as assembling beautifully prepared travel documents both electronically and in specially prepared hard copy format * accurately book all elements of journey, with detailed timings, ensuring seamless delivery and flow * Whilst backing up the sales team, there will be the opportunity to speak directly to clients and respond to enquiries with efficiency, accuracy and courtesy. * Creativity will also be part of the role, sourcing photography and liaising with the marketing team to help plan successful social media and marketing campaigns. Essential skills and experience * Ability to think proactively under pressure, and empathise with each client's individual needs * Be able to adapt to fast-moving and dynamic situations on the ground and above all * Passion for experiential travel and a deep-rooted desire to be immersed in the world of Luxury Travel * Drive and personal characteristics to help grow sales by ensuring service offered is second to none * Excellent attention to detail, ensure that every element of a tailor-made journey is booked correctly * Negotiation skills to achieve the best possible commercial terms, rates, inclusions, payment schedules and cancellations policies * Intelligent willingness to immerse yourself in the subject by reading all appropriate travel columns * Excellent writing skills and understanding of grammar, Good creative eye for photography * Good numeracy skills and commercial flair * Ability to communicate effectively from both a written and oral standpoint * Luxury brand experience is an advantage, though not essential Please contact Ellie at i2i Recruitment for IMMEDIATE consideration! If you have not heard from us within 5 working days, please assume that you have been unsuccessful in this instance. i2i Recruitment Ltd is a leading independent employment agency providing staffing solutions across specialist areas