Order Processor

An ambitious dynamic company who are based minutes from the town centre are looking for an Order Processor to join their team. Branding is at the heart of everything they do, and they have a lot of fun along the way! They have a commitment to be honest, ethical, and fair, encouraging an open safe and supportive environment. This is an exciting opportunity to be part of a rapidly growing, ambitious company, working alongside the small but expanding team of people. What’s in it for you · Salary: Up to £25-£30k · Hours: Monday to Friday, 8am-4pm/8.30am-4.30pm or 9am-5pm · After probation they offer 3 days in the office and 2 days at home · Breakfast, snacks, and great coffee all free · A very sociable culture with fun nights out · 25 days holiday which rises with length of service up to 28 days · Bupa after 3 months · Pension Key responsibilities: · Providing excellent customer service to all customers · Resolving all sales order queries, escalating these when necessary to your line manager · Controlling invoicing procedure and EDI movements daily · Maintaining a close relationship with the Inventory team and 3PL’s to ensure stock is available to fulfil all orders · Ensuring that all orders are routed, and outbound deliveries are forwarded to 3PL’s for despatch. · Advising the sales account managers of customer shortages, as well liaising with customers to resolve any issues · Working closely with the Finance Team & 3PL’s to set up new accounts, pricing, Ship To’s and ensuring credit accounts opened and pro-forma invoices are paid prior to shipment · Raising export and import documentation as necessary · Researching and raising credit notes against customer claims where required · Contributing ideas for profit improvement, cost reduction, system, and procedure development/improvement What they are looking for: · At least 3 years+ order processing/ sales support/ sales administration experience · Maintaining a professional and constructive relationship with customers · Educated to Degree level · Numerical · Analytical · People influencing · Strong written and verbal communication skills · Intermediate IT skills including Excel · SAP experience would be advantageous Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website. Please note due to the number of applications we often receive, only shortlisted applicants will be contacted