Service Delivery Manager

START is a charity that has been delivering mental health recovery and prevention services in Salford for over 31 years. We use creativity, connection and recovery interventions to deliver innovative programmes that improve wellbeing, reduce isolation and support recovery thereby helping to improve people's lives.

We are seeking an experienced and motivated Service Delivery Manager to lead the operational delivery of our flagship services. You will take full responsibility for meeting NHS contractual requirements and Key Performance Indicators (KPIs), ensuring services run smoothly, achieve outstanding outcomes and remain a trusted part of the healthcare pathway.

Job Title: Service Delivery Manager
Place of Work: START, Brunswick House, Salford M6 and various outreach sites as appropriate
Hours of Work: Part-Time - 21 hours per week (Tues to Thurs, 9am–4.30pm, with some evening and weekend working required with time off in lieu).
Salary: £40,000 per annum FTE (£24,000 per annum actual for 21 hours per week)

In this role, you will:

• Lead and manage a multidisciplinary delivery team, providing supervision, support and performance management
• Ensure accurate data, documentation and outcomes are maintained in line with Commissioner and organisational standards
• Drive quality assurance, ensuring learning is shared and improvements are embedded in practice
• Champion the delivery of high-quality programmes that support improved mental health and wellbeing

We are looking for someone with:

• Significant experience managing service delivery in a health, wellbeing or voluntary sector environment
• A track record of meeting contractual KPIs in a Commissioner-led setting
• Strong line management experience, including leading multidisciplinary teams
• Experience delivering or overseeing creative programmes that promote wellbeing
• Excellent organisational, communication and stakeholder engagement skills

If being part of our next chapter sounds exciting, we would love to hear from you. We offer a supportive, values-led culture, opportunities for professional development and the chance to make a real difference. In return, we can offer you excellent progression potential and a host of benefits including:

• competitive starting salary
• generous pension scheme
• 30 days annual leave plus all public holidays (pro rata for part time employees)
• flexible working options
• a culture encouraging inclusion and diversity
• interest free employee loans
• employee assistance programme
• group income protection scheme

The closing date for receipt of applications is 12 noon on 28th August 2025.
Initial interviews are scheduled to be held on Wednesday 3rd and Thursday 4th September 2025.
Please note: We reserve the right to close this vacancy early if we receive sufficient suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Interested?

Please download the attached documents at the bottom of our advert for more information about this role, and click the apply button to send us your CV and covering letter.

No agencies please.