Private Patient Advisor

Private Patient Advisor FT FTC 12 Months Southampton Salary DOE

Spire Southampton Hospital is looking to recruit a Private Patient Advisor who will provide excellent levels of customer service to patients making enquiries into the hospital by telephone and email, on a permanent basis. Experience of sales, telephony and/or a customer contact centre is an advantage.

Spire Southampton Hospital offers world-class care, attracting patients from across the South of England and internationally. We deliver some of the best cardiac surgery results in the country. Our Critical Care department and multidisciplinary team offer you peace of mind for our wide range of treatments.

Duties and Responsibilities:

• Professional handling of self-pay enquiries (eg, capturing enquirers details, booking appointments, resolving queries, giving information, providing advice and practical help) from phone calls and emails with prospective self-pay patients
• Converting enquiries to outpatient appointments
• Meeting team and individual targets relating to conversion, revenue and appointments
• Attending patient information events to represent Spire Healthcare and our services
• Learning skills required to assist in outpatient appointments team as and when required
• Providing customers with excellent after-sales service

Who we're looking for:

• Excellent interpersonal skills
• First-rate organisational skills and attention to detail
• A good grasp of standard IT packages (eg Microsoft Outlook, Excel and (ideally) SAP)
• High level of customer service
• Healthcare experience
• Experience in sales or a contact centre-based role

Contract: Fixed Term contract 12 months

Hours: Full-time. Working hours are 37.5 hours on a rota between 8am - 8pm

Benefits:

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• 'Spire for you' reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance

Our Values

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

• Driving clinical excellence
• Doing the right thing
• Caring is our passion
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Closing Date: If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.

For further information about this role or for an informal conversation about the range of career options available with Spire please contact

For us, it's more than just treating patients; it's about looking after people.

About Us

At Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. We're committed to looking after people, both patients and staff. We deliver high standards of care to our insured, self-pay and NHS patients across 38 hospitals and 33 clinics, medical centres and consulting rooms. Our successful business is led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.

We have achieved our market leading position because of our Purpose, which is to 'make a positive difference to people's lives through outstanding personalised care'. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated 'Good' or 'Outstanding' by the Regulators; these are sector leading standards.