Resource Controller

Key Tasks and Accountabilities

• Monitor daily work volumes ensuring efficient use of resources to meet turnaround timescales.
• Ensure employees have the workload to allow them to perform to an optimum level at all times.
• Provide supporting information on technician performance levels.
• Decide upon action required to change or reallocate resources to achieve maximum efficiency.
• To indicate where applicable, causes of problems and assist in setting appropriate actions to maintain KPI turnaround times.
• Liaise with Line Manager / Performance Managers to resolve issues relating to missed appointments or job related problems.
• Monitor agreed corrective actions.
• Monitor job completion times and appointments kept.
• To forward plan to ensure optimum work planned for workers.
• Be alert and responsive to continuous improvement and process change.

Essential Skills & Experience Required - Expected behaviours (align these to the Kier values)

• Ability to investigate, evaluate and respond to situations quickly.
• Ability to make effective decisions based on objective assessment of situations.
• Ability to control multiple processes simultaneously to share good practice.
• Good IT knowledge.
• An understanding of the construction industry, including trades, materials, processes and safety.
• Organisational skills necessary to manage and organise own workload.
• The ability to communicate effectively at levels commensurate with role, both verbally and in writing.
• The ability to respond to changing priorities in order to meet deadlines.
• Courteous manner towards clients, customers and colleagues.
• Highly self motivated and ability to use initiative, when necessary.
• Have a methodical approach to work.
• Work under pressure and to strict deadlines.
• Collaborative - We enjoy what we do and work closely with clients and stakeholders to reach innovative solutions. Working together is vital in the role to help build effective relationships across teams, clients and stakeholders
• Trusted - We deliver what we promise. We act safely and ethically and care about the environment and communities we work in at all times
• Focused - We are clear in our approach. We are disciplined and thorough in how we work and deliver for our clients and customers