Second Line Support Analyst

Second Line Support Analyst
Location: Nottingham (fully onsite)
Salary: 28,000 - 31,000
Clearance: SC Cleared or eligible
Shifts: 24/7 rotating pattern

A well-established IT services provider is seeking several Second Line Support Analysts to join its Technical Operations Command Centre in Nottingham. These roles come as part of a significant expansion following a major contract win and offer the opportunity to work in a dynamic, fast-paced 24/7 environment.

This is a fully on-site role and would suit candidates with prior infrastructure support experience who are looking to develop their skills in a secure, enterprise-grade setting.

Key Responsibilities

• Deliver 2nd line support across a broad range of IT infrastructure technologies
• Monitor alerts and events, manage batch processing, and respond proactively to incidents
• Work to meet SLAs through timely resolution of technical issues
• Support change requests, patching, and technical escalations
• Maintain detailed records using call and incident management systems
• Collaborate with peers to improve operational efficiency and service quality

Essential:

• SC clearance or eligibility to obtain
• Hands-on experience or exposure to second-line support in an enterprise IT environment
• Comfortable working in a 24/7 rotating shift model
• Familiarity with technologies such as SQL, Wintel, messaging systems, patching processes, and iSeries operations
• Excellent communication skills and the ability to remain calm under pressure
• Strong problem-solving mindset with a proactive approach

Desirable:

• Experience using incident and problem management tools
• Understanding of ITIL practices (certification beneficial)
• Solid grounding in server environments and infrastructure technologies
• Good working knowledge of Microsoft Office, particularly Word and Excel

This is an excellent opportunity for technically minded individuals who enjoy troubleshooting, thrive in a structured operations environment, and are looking for long-term progression within a secure and growing organisation.