IT Infrastructure Technical Support (12 month FTC)

IT Infrastructure Technical Support

• Location: Ruislip, Hybrid (3 days a week onsite)
• Salary: Competitive
• Job Type: 12-month Fixed Term Contract (FTC) with potential for extension or permanent position

A new exciting opportunity has become available for an IT Infrastructure Technical Support to join on a 12month FTC basis with a leading IT, Infrastructure company.

This role involves managing a user capacity of 700, applying system updates, and integrating new technologies into existing environments. The ideal candidate will have a strong background in server administration, virtualization technologies, and network management as well as excellent experience using Microsoft Intune and Windows Autopilot.

• Apply operating system updates, patches, and configuration changes.
• Install and configure new hardware and software.
• Analyse system logs and identify potential issues with computer systems.
• Escalate complex queries to the Senior Infrastructure Team Leader.
• Introduce and integrate new technologies into existing data centre environments.
• Perform routine audits of systems and software.
• Manage backups and restores as required.
• Address technical queries and assist users.
• Document the configuration of the computing and networking infrastructure.
• Troubleshoot reported problems.
• Tune system and network performance to ensure optimal infrastructure operation.
• Collaborate with 3rd party suppliers to aid in problem determination.

• Experience in server administration, specifically with Windows (AD).
• Understanding of Hyper-V Virtualization technologies.
• Strong knowledge of software and patch management systems such as WSUS and SCCM.
• Proficient in Windows Active Directory Management.
• Good working knowledge of Microsoft Exchange Server.
• Understanding and working knowledge of LAN/WAN networks, TCP/IP protocols, and DNS/DHCP.
• Ability to produce detailed, accurate design and procedure documents.
• Knowledge of Azure technologies and Office 365 administration.
• Additional skills in Microsoft Intune and Windows Autopilot are highly desirable.

• Competitive salary package.
• Hybrid working model, allowing flexibility.
• Opportunity for contract extension or permanent conversion based on performance.

To apply for this IT Infrastructure Technical Support position, please submit your CV to be considered immediately.