IT Support Specialist

A client of ours in the Harlow area are recruiting an IT Support Specialist to join their team. This is a full-time permanent position working Monday - Friday 8.30am - 5.00pm and paying 26,000 - 30,000 per annum depending on experience.

Please note you must be able to drive for this position and within an easy commutable distance due to on-call duties.

Key Duties include but are not limited to:

• Act as first-line IT support, responding to Helpdesk tickets promptly.
• Prioritised and escalated complex issues as needed.
• Resolved issues with Windows/macOS, networks, and business applications.
• Provided support for desktops, laptops, mobile devices, printers, and other peripherals.
• Handled onboarding/offboarding, including hardware setup and account permissions.
• Supported Mitel Contact Centre, VoIP systems, and warehouse/dispatch operations.
• Maintained and troubleshooted printers, Wi-Fi, and barcode scanners.
• Installed, configured, and maintained software and hardware.
• Applied security patches and monitored cybersecurity systems.
• Supported Microsoft 365 and maintained IT asset inventory.
• Documented technical issues and ensured compliance with IT policies.

Skills and Experience required to be considered for this IT Support Specialist position:

• 1 -3 years in a technical support role.
• Experience in Microsoft 365 Administration, Microsoft Exchange Online and Microsoft Office applications.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with Active Directory, and basic networking (TCP/IP, DNS, DHCP).
• Excellent customer service.
• Excellent troubleshooting, problem-solving, and communication skills.
• Understanding and awareness of Cyber Security best practices.
• Ability to work independently and manage multiple tasks simultaneously

If you feel like you meet the above criteria & would like to be considered for this IT Support Specialist position, please apply with your CV and contact Katie at Prime Appointments for a confidential chat.