Commercial Operations Manager

Commercial Operations Manager
Location: Birmingham
Salary: GBP47,000 - GBP54,000 dep on experience + 15% bonus (OTE up to GBP62,000) + excellent benefits package

Job Type: Full-Time (hybrid)

Are you a strategic thinker with a passion for driving operational efficiency and commercial performance across international markets? We are seeking a Commercial Operations Manager to lead and optimize sales and customer service operations, streamline commercial processes, and enhance business performance across Europe, working for a global market leader.

About the Role:
As Commercial Operations Manager, you will play a pivotal role in ensuring commercial excellence by improving sales operations, optimizing customer service workflows. It is most important that you have good working knowledge of Salesforce and ideally Talkdesk. You ll work cross-functionally with key departments throughout Europe, to deliver strategic initiatives, including I.T. improvements and modifications that support business growth and service quality.

Responsibilities:
• Drive improvements in sales and customer service efficiency through workflow automation and best practices.
• Develop performance tracking systems, forecasting models, and pipeline management tools.
• Implement commercial strategies to optimize revenue and enhance customer experience.
• Collaborate with regional teams to tailor I.T. requirements across European markets.
• Lead Salesforce and Talkdesk optimization projects, including system upgrades and user training.
• Develop business reporting frameworks and work closely with finance, legal, supply chain, and marketing teams.
• Ensure compliance with industry standards and data privacy regulations.

What We re Looking For

Essential:
• Degree in Business, Economics, IT, Finance, or related discipline.
• Proven experience in commercial or sales operations across European markets.
• Strong expertise in Salesforce workflows, reporting, and best practices.
• Knowledge of customer service operations and automation tools.
• Exceptional analytical, problem-solving, and project management skills.
• Experience using Salesforce, Talkdesk, Power BI, SAP, or other CRM/BI tools.
• Excellent communication and stakeholder management abilities.

Desirable:
• 5+ years in a sales or customer service operations role.
• Salesforce Admin Certification (Or willingness to take certification examinations).
• Project Management - PMP or PRINCE2 Certification.
• Familiarity with project management tools (e.g., Jira, Trello, MS Project).

Why Join Us?
• Be part of a fast-paced, multicultural team working within a Global market leader.
• Take ownership of high-impact projects that shape business success.
• Enjoy a dynamic work environment with opportunities for growth and progression within a global market leading company.

The team at Plum Personnel are totally committed to customer service and the principles of equality and diversity in recruitment and employment.
Your application will be carefully considered in line with the skills, experience, knowledge and achievements appropriate and relevant to the job advertised and other similar roles that may be suited.
You will be contacted by Plum Personnel within 48-hours of your job application if you are selected.
If you do not hear from us within this timeframe it means your application for this job has not been successful on this occasion.
If you have previously Registered with us and are interested in the role, please do not hesitate to contact us directly.